Guest Messaging & CRM
Every guest message answered. Every checkout handed off.
Inquiries, booking questions and check-in details answered instantly across Airbnb, Vrbo and direct, and every checkout handed off to your cleaners, all from one place.
Ask it what a guest would.
This demo assistant knows one example rental. Ask anything, or try a complaint to see it hand over to you.
Answers come only from the house guide.
Same work. Nobody doing it by hand.
Without the system
- Airbnb, Booking.com and WhatsApp each get checked separately, all day
- The same check-in answer gets typed out for the tenth time this week
- Cleaners get each turnover by text, one message at a time
- Guest notes live in someone’s head, not in a CRM
With it
- Message in · Airbnb
- Read intent · Claude
- Pull booking · Guesty
- Draft reply · Claude
- Sent & logged · Guesty
Watch it work,
step by step.
A simulated run. The real one works inside your own accounts, and anything that matters still waits for you.
What your guest sees · Illustrative example
A guest question, answered in seconds
4 secondsBefore: ~12 min a message
- Maria asks to check in early
- Claude checks Guesty: the loft is free from 12
- Your rule: no money involved, so it can reply
- Reply sent in your tone, saved to her profile
Built, live and looked after.
One inbox
Airbnb, Booking.com, Vrbo and direct, in one place.
Replies in your voice
Written with you once, used automatically.
Turnover hand-offs
Checkout sends the cleaner the job and the next guest the arrival details.
A guest CRM
Every stay, preference and review remembered.
One setup fee. One monthly fee.
Published prices. The audit call confirms a fixed quote before any work begins.
- Covers up to 5 units. Then $15 a unit each month up to 30, and $10 above.
- Add two more systems for 10% off, or five in total for 15%.
Live in 21 days or your first month is free.
Founding clients pay $450 setup.
Prices exclude applicable taxes.
Asked on most calls.
Will guests know it’s automated?+
Replies are written in your voice from your own answers. Anything the system isn’t sure about comes to you first.
Can it coordinate my cleaners?+
Yes. Each checkout sends your cleaner the job, with times and notes, and asks them to confirm. The next guest gets their arrival details, including the door code you set. If a clean isn’t marked done before check-in, you hear about it. We don’t supply cleaners; it works with the team you already have.
Does it work with my PMS?+
We build on what you already use, such as Guesty or Hostaway. No PMS yet? We’ll recommend one in the audit.
What about my response rate?+
Replies go out in minutes at any hour, which is exactly what the platforms look for.
More AI automation systems.
Want guest messaging off your plate?
A free 30-minute call. We’ll look at your setup and tell you if this is the right place to start.